These Terms and Conditions (“Terms”) govern your use of the website located at https://www.chulho.com.au/ and any online ordering or reservation services provided through it (“Website”)...
By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, you should not use the Website.
The Website is operated by Chulho Authentic Nepalese and Indian Cuisine (ABN 90 687 558 685), a Nepalese and Indian restaurant business with venues in Harris Park and Town Hall, Sydney.
You agree to use the Website only for lawful purposes and in a manner that does not:
We may suspend or terminate your access to the Website at any time if we reasonably believe you have breached these Terms or used the Website in an unlawful or inappropriate way.
We aim to provide accurate information about our menus, prices and opening hours; however, these may change from time to time without notice.chulho+1
We do not guarantee that all dishes or prices shown on the Website will be available at all times at each location. Nothing in these Terms limits your rights under the Australian Consumer Law in relation to services that are not provided with due care and skill or that are not reasonably fit for their purpose.accc+1
Where online ordering is available directly through our Website, the following applies:
For orders placed through the Website, we accept payment methods such as credit/debit cards, PayPal and Afterpay, processed via secure third‑party payment gateways.
You authorise us and our payment providers to charge the total amount of your order (including any applicable taxes, surcharges and delivery fees) to the payment method you provide.
We do not store your full card details on our own systems. Payment information is handled by our payment processors in accordance with their own security and privacy practices.
You can request a reservation at Chulho via our online booking form, by phone or in person.By making a reservation, you agree to our Reservation Policy, which forms part of these Terms and is available on our Website.
This includes our rules for deposits, group bookings, cancellations, late arrivals and no‑shows.
Where we offer direct delivery, delivery fees may be applied based on the distance from our restaurants to your address.
Estimated delivery times are provided for guidance only. We will make reasonable efforts to deliver within the estimated time but delays can occur due to factors outside our control. If there is a significant delay, we will attempt to contact you directly by phone.
If there is an issue with your booking, order or our service (for example, missing or incorrect items, quality issues or substantial delays), please contact the relevant restaurant as soon as possible so we can investigate.
Our approach to refunds and cancellations is explained in our Refund and Cancellation Policy, which forms part of these Terms and is available on our Website. Nothing in our policies is intended to exclude or limit your rights under the Australian Consumer Law.business+1
Our kitchen handles common allergens including (but not limited to) nuts, dairy, gluten, eggs, seafood and sesame.
While we offer gluten‑free and vegan options and take care to minimise cross‑contamination where practical, our food is prepared in a shared kitchen, so we cannot guarantee that any menu item is completely free from particular allergens.
If you have severe allergies or specific dietary requirements, please speak directly with our staff before ordering and use your own judgment as to whether our food is suitable for you.
Chulho is a licensed venue that permits BYO alcoholic beverages (including wine, beer and spirits) subject to the following conditions:
We may offer physical and digital gift vouchers that can be redeemed at our restaurants:
Unless otherwise stated, all text, images, logos, graphics and other content on the Website are owned by or licensed to chulho
You may view the Website and print a copy of content for your personal, non‑commercial use. You must not reproduce, distribute, modify, display, publish or create derivative works from any part of the Website without our prior written consent, except as allowed by law.
The Website may contain links to third‑party websites or services, including booking platforms, delivery services and social media pages.
These are provided for convenience only. We do not control and are not responsible for the content, privacy practices or terms of those third‑party sites, and your use of them is at your own risk.
To the maximum extent permitted by law, the Website is provided “as is” and “as available” and we do not guarantee it will be error‑free or uninterrupted
Nothing in these Terms is intended to exclude, restrict or modify any consumer guarantees or other non‑excludable rights you have under the Australian Consumer Law.accc+1
Subject to those rights, our liability to you arising out of or in connection with your use of the Website, our services or any orders is limited, at our option, to the re‑supply of the relevant services or the cost of having them re‑supplied.
We may update the Website and these Terms from time to time. The latest version of the Terms will be posted on this page with an updated “Last updated” date. By continuing to use the Website after changes are published, you agree to the updated Terms.
These Terms are governed by the laws of New South Wales, Australia. You submit to the exclusive jurisdiction of the courts of New South Wales and the courts of appeal from them in relation to any dispute concerning these Terms or the Website.
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