Reservation Policy – Chulho

Chulho Authentic Nepalese and Indian Cuisine welcomes reservations for both of our Sydney locations in Harris Park and Town Hall. This Reservation Policy explains how bookings work, including deposits, cancellations, late arrivals and no‑shows.

By making a reservation with us, you agree to this Reservation Policy.

1. How to book

You can make a reservation using any of the following methods:

• Online booking form on our Website.
• Phone call to the relevant restaurant.
• In person at the restaurant.
• Through any approved booking platform we may use from time to time.

We confirm bookings either verbally on the phone or via email. Please check your details carefully and contact us promptly if anything is incorrect..

2. Opening hours

Our standard opening hours for each location are published on our Google Business listings and on our Website. Please refer to those listings for the most up‑to‑date information.

3. Small bookings ( 1 – 5 guests )

For standard bookings of up to 5 guests:

• We may request a small deposit at our discretion for busy periods or special dates.
• We will hold your table for up to 30 minutes from the booked time. If you are running late, please call us and we will do our best to accommodate you, but we may need to release the table if we do not hear from you.
• We generally do not impose strict time limits on your dining experience unless clearly advised at the time of booking (for example, on very busy nights or special events)..

4. Group bookings and functions

For larger group bookings (for example, 6 or more guests) and private functions:

• A deposit of at least 35% of the estimated total bill is usually required to secure the booking.
• We may offer or require set menus for group bookings to ensure smooth service.
• Final guest numbers should be confirmed at least 1 day before the booking date.

We will explain the specific deposit and menu arrangements at the time of booking.

5. Cancellations and changes

If you need to cancel or change your reservation:

• Please contact us at least 1 day (24 hours) before your booking time wherever possible.
• For bookings with a deposit, cancellations or significant reductions in numbers made less than 1 day before the booking may result in the deposit being retained as a cancellation fee, up to 35% of the estimated total bill.
• For standard bookings without a deposit, we appreciate as much notice as possible so we can offer the table to other guests.

6. No‑shows and late arrivals

If you do not arrive for your booking and have not contacted us:

• For bookings with a deposit, we may treat this as a no‑show and retain the deposit as a cancellation fee.
• After repeated no‑shows (for example, three separate occasions), we may decline or require a full prepayment for future bookings from the same guest.

If you expect to be late, please call us. We will hold your table for 30 minutes where possible but may need to release it after this time during busy periods.

7. Special events

For special event nights (such as New Year, festivals or ticketed events), we may have specific menus and pricing.

Unless we tell you otherwise at the time of booking, deposit and cancellation rules for special events are the same as for other group bookings.

8. Allergies and special requests

Please let us know about any allergies, dietary requirements or special requests when you book or when you arrive.

 We will do our best to accommodate you, but we cannot guarantee an allergen‑free environment (see our Allergy and Dietary section in the Terms and Conditions for more information).